Expired Tickets
Tickets will expire if:
* Single Journey tickets which are valid only on the day of purchase is used after day of purchase.
* Stored Value tickets which are valid for six (6) months from the date
of first use at the gate is used after the said six month period.
* If ticket is used to exit in the same station after thirty (30) minutes from entry.
* If ticket is used to exit the system after one hundred twenty (120) minutes from entry.
What to do:
Passenger is required to buy another ticket.
Damaged Tickets
Ticket that are scratched, folded, written-on or exposed to magnet are considered damaged.
What to do:
For Single Journey tickets, passenger buys another ticket for Php 12.00 and pays
penalty of Php 9.00 for damaged ticket.
For a Stored Value ticket, passenger surrenders the damaged ticket to the station teller who shall fill up a Ticket Incident Report (TIR) so that the ticket could be analyzed for its remaining value. The passenger shall be given the blue copy of the TIR which will be used when claiming for the remaining value of the ticket five (5) days after filing of the TIR. |