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 Biyernes Ika-9 ng Mayo, 2008  


Q: What is Yehey! Sign In?

A: Yehey! Sign In is a secured registration system which allows users to access various Yehey! services and features using one sign-in name and password. It’s like having one key that fits all secured and “member-exclusive” features and services in the Yehey! site.

Q: Why should I use Yehey! Sign In?

A: Aside from the convenient and systematic access to various Yehey! features and services, the information we get from your registration allows us to identify what products and services we should add on the site to cater to your needs. By knowing more about you, we’d know what content and promos to be featured to make your Yehey! visit more enjoyable.

Q: How do I use Yehey! Sign In?

A: For you to enjoy the various benefits of Yehey! Sign In, you must first register through the Yehey!Sign In registration form. The form asks you to submit basic personal information. This information will only be used as a reference of your profile and will not be shared with any third party. Please read our privacy statement for more info. Once you’ve registered, you can now access various services. There are some channels, however, which may collect additional information from you. The information they collect will depend on the service you wish to access.

Q: What if I want to change my personal information?

A: You can change your information anytime. Just log on to Yehey! and access your Yehey! Profile page. Once inside your profile page, you can change, add, or update any information or service in your Yehey! Sign In Account.


Q: What is Breta and how does it work?

A: Breta is the term used for Yehey!’s rewards program. Breta(s) are points given to users who frequent our site. There are different ways to accumulate bretas and redeem corresponding prizes. Eventually, users may even utilize bretas to join other Yehey! services.

Q: How do I earn Bretas?

A: You can earn bretas by browsing, searching, voting, rating and posting in our message boards. In the coming months, we will reveal other exciting ways in accumulating bretas. Watch out for our secret bretas! Surf and click until you find them!

Q: Where can I track my Breta?

A: You need to Sign In to your Yehey! account to be able to track your breta status. It will appear below your welcome message located at the top of any page of our site. Click here to Sign In.

Q: What are the prizes?

A: We will be launching a monthly breta promo where users get a chance to win exciting prizes from our sponsors. Watch out for it!

Q: How can I redeem my Bretas?

A: A Yehey! representative will notify you via email on how to claim your prize. For inquires, please email bretas@teamyehey.com.

Q: Can I transfer Bretas to another user?

A: No. You cannot transfer your bretas to another user’s account.

Q: What else can I do with my Bretas?

A: You can make use of your bretas by joining our sponsored games, downloading, among others. Coming soon!



             
Q: Do I need to register to access the Chat?

A: Yes. To use the chat room you would have to register in the eAccess. The Java IRC program wouldn't be able to run on your browser if you're not registered in the eAccess.

Q: What is a channel operator and how do I identify them among the list of chatters?

A: A channel operator is usually someone who owns the room. But in Yehey! they are people who have been assigned and authorized to supervise the chat room. They have the power to remove a user when he violates the rules of the room. They can kick or ban a member if they are found abusing the system or other users.  The sanction depends on the gravity or the nature of the violation done. They can be identified among the list of chatters by the "@" sign preceding their nickname in the /names list. If you are having problems with IRC they will gladly give you some help.

Q: My chat applet doesn't load, what am I going to do?

A: If your chat applet doesn't load, you may need to install the required Java system. You can obtain it now by downloading the software here.

Q: How come I still cannot connect?

A: There are a number of possible causes.

  1. you use a very old version of IE or Netscape. Only IE4 or above and Netscape 4+ or above is supported by java IRC applet.
  2. Some ISPs (or companies) block outgoing IRC traffic (port 6667). Determine first if the service you're using is not behind a firewall configured to bar web-based chat activities.
  3. Please note that to be able to load the applet and chat in Yehey!, you should agree and say yes to the security warning dialog box that will pop out of the screen.

If these conditions are met, there shouldn't be any problem logging on to the Yehey!Chat.


Q: Is registration required to get me started?

A: Registration is not required to view current topics on the Message Boards; however, if you wish to post a new topic or reply to an existing topic registration is required. Upon your registration, you are enabled to do the following:

  • Post new threads
  • Edit your posts
  • Reply to other peoples' threads
  • Receive email notification of replies to posts and threads you subcribed to
  • Set your own avatar
  • Track post counts
  • Send private messages to other members

To register for free, you will need to create a Yehey! account. Simply fill out the required fields in the registration page. After fillng up the form, check your alternate email and follow our instructions on how you can activate your account. You will be directed to our confirmation page. Use your new ID and password to access the features of the Message Boards. 

Q: I have Yehey! account, how do I sign in?

A: If you have existing Yehey! account you only need to click on the Sign In link located at the upper right hand corner of the Message Boards or visit the Sign In page and enter your ID and password to sign in.  

Q: Does this board use cookies?

A: The use of cookies on this bulletin board is optional, but may enhance your experience of the site. Cookies are used to enable functions such as showing whether or not a thread or forum you are viewing has new posts since your last visit, or to automatically log you back in when you return to the site after being away for a while. Yes. XMB uses cookies to store your login information, last visit, and threads that you have visited. We do this to make it easier for you so you can see which posts contain new replies and so you do not have to enter your username and password when posting or other certain things.
When you register, you will be given the option to 'Automatically login when you return to the site'. This will store your username and password in a cookie, stored on your computer. If you are using a shared computer, such as in a library, school or internet cafe, or if you have reason to not trust any other users that might use this computer, we do not recommend that you enable this.
This board also gives you the option to use a cookie to track your current session, ensuring that you remain logged-on while browsing the site. If you choose not to store this information in a cookie, the session data will be sent through each link you click. Choosing not to use a cookie may cause problems if your computer's connection to the Internet uses a proxy-server and you share links with other users behind the same proxy. If in doubt, we recommend that you select 'yes' to enable the cookie.
After you have registered, you may alter your cookie options at any time by changing the settings on this page. 

Q: How do I clear my cookies?

A: You may clear all your cookies by clicking here. If you return to the main index page via the link provided and you are still logged in, you may have to remove your cookies manually.

Here are the instructions for Internet Explorer 5 on Windows:

  1. Close all Internet Explorer windows.
  2. Click the "Start" button.
  3. Move up to "Find" and click "Files or Folders" from the menu that appears.
  4. In the new window that appears, in the "containing text" field, type in the domain name of the board without the "http://" or "www." part. For example, if the board's address was "http://www.vbulletin.com/forum/index.php", I would type in "vbulletin.com" (without the quotes)
  5. In the "look in" box, type in "C:\Windows\Cookies\" (without the quotes) and press "Find Now"
  6. After it has finished searching, highlight all files (click a file, then press CTRL+A) and delete them (press the "delete" key or SHIFT+DEL)

Your cookies should now be removed. You may want to restart the computer and revisit the board to be sure. 

Q: Can I edit my Boards Profile?  

A: Your Boards Profile is where all your account information are stored. It shows personal information you wish to share with everyone such as your birthday, websites, instant messaging handles and interests among others. It is recommended that you constantly keep your profile current, most especially your email address. You may easily edit information in your profile by clicking the "Edit User Profile". All fields in your Profile options are changeable except your username.

Q: How do I add signature to my posts?  

A: As a registered member you are allowed to set your signature. This is a piece of text that will show up automatically at the bottom of any post you choose to use it on. If the administrator has enabled signatures, you will have the option to add a signature to your posts by logging into your profile and insert into the signature text box the signature you wish to use.

Q: What if I forgot my password?  

A: If you have forgotten your password, do not worry. Head over to the "Sign In Problems" page and fill in the box where you will confirm your identity and enter the alternate email address that you provided at registration. An email will be sent to you with a link to your new password, which you can change after you sign in. If you've forgotten your Yehey! ID, you can retrieve it by filling in your email address, and your sign in credentials will be mailed to you. .

Q: How do I get a picture under my username? 

A: The small image found under your username is called an avatar. If avatars are enabled by the administrator you will see an avatar section in your profile page. Sign in to your account and use the Profile link to upload and choose your avatar picture or specify a URL to your avatar. You will also need to enable your avatar for it to be displayed with your posts.
NOTE: Avatar file size is limited to 64kb only, and it's usually considered common courtesy to use one under 150 pixels wide.

Q: How can I search the Boards? 

A: You may search for specific posts based on a word or words found in the posts, user name, date, and particular thread(s). Simply click on the "Search" link at the top of most pages.

Q: What is My Forums?

A: My Forums is the page where you can view all posts and threads you have participated in.

Q: What are Private Messages?  

A: Private messaging is a simple messaging client that works a bit like email, but is limited to registered members of this Boards. Use private messages to communicate with fellow members conveniently without needing to know their email address. You can check your PM inbox by clicking on the Private Messages link or going to your profile. You may send a private message to any member by by clicking the 'Send A Private Message' link in the private messaging section of your user control panel, or by clicking the SendPM button in a member's posts.

Q: What is BB Code?

A: A BB Code is a simplified version of HTML. You can use a number of codes in your posts to create certain effects such as below:
[b]Text here[/b] (Bold Text)
[i]Text here[/i] (Italicized Text)
[u]Text here[/u] (Underlined Text)
[url]http://www.yehey.com[/url] (Link)
[url=http://www.yehey.com]Home Page of Yehey[/url] (Link)
[email] mail@yehey.com[/email] (E-Mail Link)
[email=mail@yehey.com]E-mail Me![/email] (E-Mail Link)
[quote]Text here[/quote] (Quoted Text)
[code]Text here[/code] (Text With Preserved Formatting)
[img]http://www.website.net/gifs/my_logo.gif[/img] (Image)
[img=50x50]http://www.website.net/gifs/my_logo.gif[/img] (Resized Image)
[flash=200x100]http://www.yehey.com/flash.swf[/flash] (Flash Movie)
[color=red]This color is red[/color] (Colored Text)
[size=3]This font size is 3[/size] (Sized Text)
[font=Tahoma]This font is Tahoma[/font] (Different Font Than Default)
[align=center]This is centered[/align] (Aligned Text)
[list]
[*]List Item #1
[*]List Item #2
[*]List Item #2
[/list] (List)


Q: How do I get my website listed in your search engine?

A: If you own or maintain a Filipino-related or Filipino created website, you can submit it using our submission form. Click here to do so.

Q: Other sites are asking fees for listing their site in their database, how much does Yehey! charge for these site submission?

A: You don’t have to pay anything to get your site listed in Yehey! We want to help you promote Filipino excellence on the web that’s why we keep it free. However, we would require those who submit to fill up our Sign In registration.

Q: Why do I have to Sign In if I want to submit a site?

A: The Sign In registration is our way to keep track of membership activity in our site. It helps us determine what kind of services we need to improve on and what people need from us. We don’t sell or give away information you provide us to any third party. It will be used solely for statistics and profiling. You can check our Privacy Policy for details. (AGAIN, Sign In)


 

Q: Is it safe to purchase online through Kaban?

A: Certainly! There is no reason to worry of losing personal information when you pay online through Kaban.  The entire process will be running on upgraded 128 bit SSL protocol over the Internet, and VPN over the Intranet.  The entire system is protected by multiple layers of firewall and the entire message will be encoded using AES, a US Military standard for data encryption.

Upgraded 128 bit SSL protocol is implemented for e-commerce and confidential communications with the strongest possible encryption to most Web site visitors.  You will know if the website is in the secure mode once you see a locked icon or unbroken key (it depends on the browser) at the bottom left corner of your web browser.

Q: Do I really need to register at Kaban?  Why?

A: Yes, it is important to register first at Kaban before making an online payment.  This one-time process is necessary for the following reasons:

  1. Security.  To ensure that all online buyers who use Kaban to pay online are legitimate and real, we will be requesting users to register their name, address and other pertinent information that will be used to prevent fraud and protect our online buyers and merchants as well. 

    All personal information that will be submitted through our registration process will be strictly held confidential and will not be used for any other reason except for transactions with Kaban-enabled merchants.  Click here to refer to our Privacy Policy.

  2. Convenience.  By going through Kaban's one-time registration process, you are freed from the inconvenience of having to re-enter your name and other basic information about you every time you want to make a purchase.  Also, by registering at Kaban you can monitor all of your transactions with any Kaban-enabled merchants through your Account History.

Q: How do I pay online using my ATM?

A: Anybody with an existing ATM account can use Kaban to pay for their purchases online.  All you have to do is open a Kaban account and register your ATM card to become a Kaban member. You may register for this service now by clicking here.

Q: What ATM cards can I use?

A: You may use any ATM card from any of the BancNet member banks.  To view the participating banks for BancNet, please click here.

Q: Is there a cost involved when I pay online using my ATM?

A: Registering for a Kaban account is absolutely FREE.  However, there is a transaction fee for every successful transaction made which is usually shouldered by the Kaban-enabled merchant.  Other than that, there are no hidden charges when you use your ATM card to pay through Kaban.

Q: Is there a limit when I pay online using my ATM card?

A: In our efforts to prevent fraud and protect our users from illegal transactions, we have set certain limitations when paying using your ATM card.  A user has a maximum of 3 transactions per day, not more than 15 transactions per month and initially a spending limit of Php40,000.00 per month. 

In cases when a user wants to purchase a product or service that is worth more than the spending limit (e.g., a laptop, software, etc.), the user must contact Kaban first and inform us of his/her intent.  Below are the contact details:

Email: ecommerce@kaban.com.ph
Tel. No.: 910-6401
Fax No.: 910-6420

Q: Can I check all the online ATM transactions I’ve made?

A: Yes, you may access your Account History for detailed ATM transaction records.  To see your Account History, click here.

Q: Is it safe to transact using my ATM through Kaban?

A: Definitely! ATM transactions made through Kaban are very similar to ATM transactions because it makes use of a Personal Identification Number (PIN) to validate the transactions. This places an added level of security above the state of the art encryption and security systems that Kaban is using. And because the cardholder's PIN is binding, it virtually frees the merchant from any liabilities, fraud and back charges.

Q: What credit cards are supported by Kaban?

A: Kaban Internet Payment Solutions currently allows you to pay using any of the following major credit card brands: Visa, MasterCard, JCB and American Express.

Q: Is online credit card payment through Kaban secure?

A: 100% Secure!  The entire process will be running on upgraded 128 bit SSL protocol over the Internet, and VPN over the Intranet.  The entire system is protected by multiple layers of firewall and the entire message will be encoded using AES, a US Military standard for data encryption.  And to provide you the highest level of security, your credit card information will not be stored on our online server at any time.

Q: What is the Card Verification number and where can I find it?

A: For your safety and security, Kaban requires that you enter your card verification number for all credit card transactions. The verification number is a 3 or 4-digit number printed on your card.  If you are using a Visa, Mastercard, or Discover card, it is a 3 digit number that appears to the right of your card number.  If your card does not have a verification number, please contact your card issuing bank for assistance.

Q: What if my credit card is declined?

A: You may have placed some invalid credit card information.  Kindly check and make sure that you have properly filled out the information requested on the form.

Q: What is G-Cash?

A: G-Cash is the brand new service that turns your cellphone into an electronic wallet—and it’s a first from Globe!

With G-Cash, Globe and Touch Mobile subscribers can easily and conveniently

  • send G-Cash both here and abroad
  • receive G-Cash and exchange it for cash
  • make payments

just by texting.

It’s fast, secure, and reliable—all made possible by the banking institutions and money transfer services you’ve come to trust over the years.

Non-subscribers can also send cash electronically to Globe and Touch Mobile subscribers through authorized G-Cash outlets.

Q: Who can use G-Cash?

A: Anyone who is a Globe or Touch Mobile subscriber may subscribe to Globe's G-Cash service.  Through KABAN Internet Payments, a G-Cash subscriber may pay online using G-Cash.

For more information about Globe’s G-Cash and how to subscribe to this service, click here or you may use any of the hotline numbers below:

G-CASH HOTLINE
2882(Toll-free) from your Globe Handyphone or Touch mobile
1-800-8-2882882(Toll-free) from any Globelines phone
739-2882(Metro Manila)

Q: How do I pay online using the G-Cash service?

A: A subscriber who has already added to the shopping cart the products/services he/she wishes to purchase must first click on the “Checkout via Kaban” button.  This will take him/her to the Kaban Internet Payments login page.

Logging on to KABAN.

  • If a subscriber is a new KABAN user,
    • He/she must first register to KABAN by filling out the registration form. (Click here to register)
    • After registration, the subscriber returns to the KABAN log-in screen and enters his/her user name and password and clicks the sign-in button.
    • Subscriber then selects G-Cash as the payment method.
  • If a subscriber is a returning KABAN user,
    • He/she must enter his/her user name and password at the log-in screen and then click the sign-in button.
    • Subscriber then selects G-Cash as the payment method.

Paying via G-Cash

  • Subscriber is asked for his/her Globe or Touch Mobile mobile number.
  • The subscriber enters his/her mobile phone number and clicks the “Next” button.
  • A confirmation page will appear with the amount to be paid and the name of the merchant from which the subscriber is buying the item.  Subscriber should then click on the “Process Payment” button.
  • If the user is a G-Cash subscriber, he/she will receive a text confirmation message indicating the amount to be paid, the name of the merchant and the reference number of the transaction.  (If the user is not a G-Cash subscriber, he/she will be redirected to an error page with an explanation of why the transaction did not push through and a link to the checkout page.)
  • Subscriber confirms amount to be paid by replying with his/her MPIN to the text confirmation message.  No response after 5 minutes will cancel the transaction.
  • Subscriber will receive a confirmation message of the successful transaction on his/her mobile phone and on the computer screen.

Q: How can I be sure if my G-Cash payments were successful?

A: The text confirmation message a G-Cash subscriber receives contains a Transaction Reference Number which serves as a “receipt” of the successful transaction.  It is highly recommended that the subscriber save this and the rest of the transaction’s details for future reference.  KABAN will store logs of each online G-Cash transaction, including the subscriber’s Globe or Touch Mobile phone number, the transaction reference number and other details to prevent any possible billing dispute.

Q: What if I didn’t receive a confirmation text message or I forgot my Transaction Reference Number?  Can I still confirm if a transaction is successful?

A: A subscriber who fails to receive a confirmation SMS or text message upon using G-Cash in Kaban Internet Payments can verify a confirmed transaction because he/she will still be redirected online to a success page for every successful transaction.  Also, a subscriber may login anytime to the Kaban Internet Payments website and check his/her Accounts History for all successful transactions.

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